PROFESSIONALISM BEATS PRICE WHEN FMs BUY WATERCOOLERS, SAYS FM RESEARCH
Delivery & service beats even price as the top requirement when procuring water coolers, new research shows.
This was the finding of a survey of Facilities Managers just released and conducted by the British Water Cooler Association.
Nearly all (90 per cent) of FMs said that delivery and service level agreements were ‘important or very important’ when choosing a water cooler firm. Price was an enormous influence too with 85 per cent of those asked saying that this was important or very important to them. Only 3 per cent didn’t mind about delivery and service and 2 per cent felt price wasn’t the priority.
Nearly two-thirds (62 per cent) recognised the benefits of BWCA membership in making purchasing decisions and even more – 81 per cent – saying that guarantees of health and hygiene procedures and processes mattered in their decision making. Nearly half (49 per cent) said that being a member of any other trade association was unimportant to them.
The survey was carried out by Angel Springs amongst visitors to the Facilities Show. Angel Springs’ MD, John Dundon, is chairman of the BWCA. He said: “Keeping abreast of what facilities managers think of our sector is important to us. The survey threw into sharp focus just what the priorities of some of this sector’s key customers need and expect”.
Phillipa Atkinson-Clow, General Manager of the Association, said: “The BWCA rigorously audits member companies holding service, safety, health and hygiene as some of the highest priorities. It is gratifying to know that professional FMs agree with us that service level agreements and delivery are overwhelmingly the most crucial aspects, putting professionalism over even the issue of price”.